Satisfaction levels of people towards health care system in MENA region Variances based on Gender, Age, Education, Income and Occupation
DOI:
https://doi.org/10.15218/crewh.2022.01Keywords:
Gender, Health care system, satisfaction levels, Iraq, Jordan, Lebanon, Egypt, MENAAbstract
Background and objective: A health care system is an amalgamation of all organizations, people and actions whose primary objective is to promote, restore or maintain health of people of a country. It includes the infrastructure, occupational health and safely legislations, Women education promotions and all that determines the health of the people of the nation. This study aimed to explore the satisfaction levels of the health care system as well as the satisfaction of quality of health care and people perspective. It also contributes for the new area of research and implications promote and help in policy decisions of the regions.
Methods: The seventh wave of World Values Survey conducted worldwide during 2017 to 2021 has more than two hundred and ninety values- parameters on which the opinion of the people is collected. The survey also collects the satisfaction levels of the respondents on various issues and one of them is the health care system. In this research paper the researchers used the survey data to explore and analyze the satisfaction levels of the respondents (N= 4,803) in MENA Region especially the four countries Iraq, Jordan, Lebanon and Egypt. SPSS version 25 was used to analyze the data. Mann- Whitney U Test and Kruskal Wallis Test are the tools used to compute the variance.
Results: The results with regard to satisfaction level on the health care system shows that 37.4 % of respondents of Egypt are completely dissatisfied on the health care system of their country followed by Lebanon (36.8%), Iraq (34.5%) and Jordan only (6.6%). Based on state of health of the respondents, highest number of respondents of Jordan opined that their state of health is Very Good or Good followed by Lebanon, Egypt and Iraq. Regarding satisfaction with the quality of health care system, highest number of respondents from Iraq (39.5%) is very dissatisfied with the quality of health care services in their country followed by Egypt, Lebanon and Jordan.
Conclusion: The findings depict that most of the respondents are completely dissatisfied or rather dissatisfied with the health care system in the MENA Region. This is an alarming signal and need to be researched further. There were significant variances among the respondents based on the gender, age, education, income, employment, occupation and country of origin. But the variances differed from country to another.
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